Frequently asked questions

Upload your photo, choose the size and paper, and pay. That is it. I take it from there, get it printed, and let you know when it is ready. If anything is unclear along the way, just ask.

Any image worth putting on a wall, from A5 up to A2. Most often that is a photograph, but it can just as easily be a piece of art, a watercolour or painting to reproduce, a child’s drawing, a poster, or an old scanned family picture. I do not do the small, quick snapshots, the big chains do those cheaply and well. What I am here for is the image you care about, printed properly and at a good size.

Prices for a print of your own photo, GST included:

• A5 $12
• A4 $20
• A3 $35
• A2 $65

Those are on Smooth Pearl, our standard paper. Photo Rag (fine art matte) adds $8 to $20 depending on size. Custom editing, if you want it, is from $25 and quoted before printing. Gallery prints are priced separately, per piece.

JPG, PNG, HEIC, WEBP or TIFF. As a rule, the bigger the original file the better, especially for larger prints. If a file is too small for the size you want, I will tell you before I print rather than let it come out soft.

Usually one to two days from order to ready. If you need something by a certain date, just say so and I will let you know if it works.

Pickup is in Golden Bay, near Tākaka. Or I post nationwide with NZ Post to any address in New Zealand, rural addresses included. If you are local and it is easier, we can also meet somewhere that suits or I can drop them to you.

Securely by card through Stripe at checkout. If you would rather pay another way, cash for example, get in touch and we will see what works.

Two ways. By default I include a light tidy-up: if I see a colour cast, a horizon that is not quite straight, or an image that is a touch too dark, I quietly correct it before printing. If you would rather I did not touch your file at all, choose Print as supplied and I print exactly what you upload. If I ever spot something bigger, I ask you first rather than going ahead.

There is an add-on called Custom editing, from $25. If you book it, I get in touch before printing and we go through exactly what you want done, then send you a quote, so you know what you are getting.

Because two good papers cover almost everything, and I would rather know two papers deeply than stock ten. One is a silky pearl, the other a matte cotton rag. Between them you can print just about any photo beautifully.

The pearl is Ilford GALERIE Prestige Smooth Pearl, 310gsm. It is a classic photographic paper with a fine, slightly lustrous surface, deep blacks and rich, punchy colour. It is the natural choice for most photos, family pictures, holidays, anything where you want that crisp, vivid look.

The matte is Hahnemühle Photo Rag, 308gsm, a 100 percent cotton rag paper with a soft, tactile, slightly textured surface. It gives a quieter, more three dimensional, art print feel, with beautiful tonal depth. It suits landscapes, black and white, and anything you want to feel like a piece on the wall rather than a photo. Both are archival and made to last.

A screen glows, paper does not. A print, especially on the matte cotton rag, will always look a little calmer and softer than the bright version on your phone or display. That is normal and part of the character of a real print. I keep this in mind.

If something is wrong with the print, a mistake on my side or a colour problem, I will put it right or print it again. Because each print is made to order from your photo, there is no general change of mind return, but it should never come to that. If something is off, tell me and we will sort it.

Yes. Mohua Print is operated by Neonpale Limited and every order comes with a proper GST receipt.

Any question, just email christoph@mohuaprint.nz. For anything tricky, I would always rather you ask first.